Refund Policy

Version of 2026-08-25. This policy forms part of the public offer.

1. Before generation starts

1.1. Before generation starts the User may cancel an unpaid checkout session. No story credit is spent.

1.2. A card payment is confirmed on the secure page of the payment operator Stripe; a Telegram Stars payment (when available) is confirmed directly in Telegram. There is no auto-renewal.

2. Technical failure

2.1. If a usable book is not created because of a technical failure — no result, missing required pages/illustrations, or the file is unavailable — the credit is not spent, or is restored after review.

2.2. A problem can be reported directly on your story page. A repeat report for the same book does not create a second refund. Disputed cases are reviewed by a person; where a defect is confirmed, the story credit is restored automatically.

2.3. A monetary refund for a card purchase is issued through the payment operator Stripe to the card used for the payment (see section 4 for the procedure).

3. The finished AI result

3.1. An artistic difference from a subjective expectation does not by itself always mean the service was not provided. We first offer a correction or a re-generation if the result breaches the stated technical or child-safety requirements.

3.2. This policy does not limit mandatory consumer rights under applicable law: Law of the State of California, USA.

4. How to request a monetary refund

4.1. Write from your account email to [email protected]. State the plan, the date, the checkout session number and a description of the problem.

4.2. Support replies within 3 business days. After review, a card refund is initiated through Stripe to the card used for the payment; the time it appears depends on your bank (usually 5–10 business days). A Telegram Stars refund goes through Telegram using the payment identifier.

4.3. For a disputed payment the service keeps the minimum payment-session identifiers (the checkout-session number and the Stripe payment id, or the Telegram user/charge ids) needed for reconciliation and the refund.

5. Operator

Maksim Tsiarnouski (TuckBook), Individual entrepreneur (sole proprietor), USA, address California, USA.